Computerized cleaning or human cleaning?

I have noticed an interesting trend recently. More and more companies are popping up that allow potential clients to schedule a house cleaning on line, exclusively. Such clients do not need to make any form of human contact. They need not call unless they want to. But if they do call, they may end up speaking to a representative who lives in another state, on another coast…or possibly in another country.

Once the potential client plugs his/her information into the website of the host computerized company, an instant quote pops up and magically, a house cleaning tech appears on the appointed day to clean the home—–or not!

There are many, many problems with the computerized cleaning services, some of which I will outline below:

(1) The cleaning techs who sign on to work with such companies are not employees. They are contractors. That means that they are free to make their own rules. They buy their own products (which could be cheap). And they may or may not be trained. In addition, they have no one to answer to, so if a potential client makes an appointment, there is no guarantee that they will show up for the appointment.

(2) Insurance – Who is liable if the person gets hurt in a client’s home? With a cleaning company, the company is liable because a real cleaning company carries workman’s comp and liability insurance as well as some type of bonding or employee dishonestly insurance. But don’t think for a second that a contractor working solo is carrying all the proper insurances.

(3) Computerized companies tend to send out only one (1) cleaning tech since they are contractors. It takes a special skill for someone to work well solo and to do so efficiently. And what happens if the home is particularly large or dirty? Does that one cleaner stay in the home all day?

Below is an interesting review that I saw recently which outlines a large problem with using the computerized services:

I bought an online deal. I was excited. I scheduled the appointment which resulted in a no-show. Rescheduled, no-show. Third try, the cleaner could not find my house. I found her, picked her up. After about two hours of cleaning (I paid for four) the cleaner interrupted the call I was on (I was working from home) to inform me that my 1200 sq. ft. house was “too much” and she “needed to leave” and “find another job.”

The long and short of it is as follows. You can save a few bucks by hiring some stranger off the street to clean your home. But you do it at your own peril and the peril of your family and pets. Too often such people are untrained and unreliable. They have no one really to answer to. And the turnover rate with computerized companies is exceptionally high.

The more things change, the more they stay the same. Avoid the computerized companies and stay with the humans. Here at UpperCrust Maids, you will talk to a living, breathing human when scheduling. Here at UpperCrust Maids, you will be working with a company that trains its employees and carries insurance for your protection as well as for our own. Our turnover rate is low. Why? Because we pay employees well, treat them well, train them well, support them well, and so on. There is more to cleaning than the convenience of scheduling. Skip the computerized fad and choose a real cleaning company.

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