UpperCrust Laundry accepts all laundry on the basis of weight and does not perform a piece-by-piece count. We have an expectation that clothing items sent to us can be washed in a machine. We ask that clients separate out any items that need to be dry cleaned and mark it as such. Check our DRY CLEANING page for information about our dry cleaning services.
Examples of laundry items that should be dry cleaned or at a minimum—not sent out to launder:
Clothing items that have linings in them – This includes dresses, gowns, skirts or pants
Clothing that has beading or delicate embellishments
Any clothing items that appear fragile or delicate
Any item that clearly states “dry clean only”
Clothing that is highly stained or soiled
Heavy wool such as coats or suits
Clothing that has a blend of fabrics generally should be dry cleaned
Fur (send out to dry clean)
Most leather (needs to be dry cleaned)
suede (needs to be dry cleaned)
Pillows (Sometimes the feathers inside fall apart and/or are impossible to dry).
*Silk can generally be hand washed but note that UpperCrust Laundry does not hand wash. Therefore, please do not send your silk items.
Advice: Please do not send heirlooms or extremely sentimental clothing out to be washed. Wash such clothes at home or send out to a specialty dry cleaner.
General FYI
UpperCrust Laundry exercises great care in processing clothing items received to avoid misplacement or loss of items. Try as we may, there could come a day when items are misplaced or even lost. If you believe we have not returned an item, do the following:
(1) Call us immediately (within 24 hours) to report that you do not see the item.
(2) Double check your home because it is possible that you thought you sent it but did not.
If you still believe it was sent out and not returned, UpperCrust Laundry’s liability with respect to any lost item shall not exceed $50 per garment regardless of brand or condition. Total loss liability per order shall not exceed $250.
UpperCrust Laundry does not check clients’ pockets. If ever a needle or any other dangerous item is discovered to be in a pocket, we will immediately discontinue service to client. In addition, clients are responsible for checking their pockets and removing all valuables such as jewelry or money. UpperCrust Laundry is not responsible for loss of or damage to any non-cleanable items left in clients’ pockets.
Uppercrust Laundry is not responsible for any damage to clothing that stems from items being left in laundry items (such as markers, pencils, pens, or makeup).
UpperCrust Laundry is not responsible for any items that have been left unattended for pick up or delivery. We follow clients’ delivery instructions. If a client requests that we leave items in a target area and the items are stolen or damaged, we are not responsible.
UpperCrust Laundry is not responsible for clothes that shrink, bleed or changes shape during washing/drying. Again, please check your labels prior to sending clothes to UpperCrust Laundry.
We do not guarantee against color loss, clothes with poorly set dyes, normal wear and tear, preexisting damage, severe soiling, lost socks, or mismatches.
We will not be responsible for any damage that is done to your laundry during normal washing and drying such as buttons falling off, beads coming loose, hems or seams coming undone, etc.
Please do not send any items to UpperCrust Laundry that are labeled “hand wash only”, “hang/dry flat”, “special care” or “dry clean only”. Due to the volume of clothing that we handle, we generally do not read the labels.
UpperCrust Laundry makes every effort to remove stains but cannot guarantee that all stains can be or will be removed.
Our company’s liability, with respect to any damaged articles, shall not exceed 3 times our charge for processing it. Payment is by way of Credit for services. We do not offer cash back.
UpperCrust Laundry will re-clean items that—in its sole discretion, were not properly cleaned and have not been worn since they were cleaned, at no additional cost.
Please read our FAQS page