Q – How do you require the laundry to be packaged for pickup?
A – You can place the laundry in trash bags. We’ll return it in laundry bags or plastic see through bags. Please save and store the laundry bags. When you are ready to use us again, simply place your laundry in the laundry bags we provided.
Q – Is there a pound minimum?
A – We have a fee minimum of $30. If you only have 2 or 3 pounds, we still charge the $30 fee.
Q – What is your laundry fee?
A – Our fee for regular laundry pick up is $1.89 per pound. Laundry that has infestations is $2.95 per pound. Same day service (which we rarely offer) is $5.75 per pound with a 20 pound minimum ($115 minimum). One day turn around (delivered the next day) is $2.50 per pound.
Q – Are there any extra fees?
A – Bagging fees – We ask that clients have their laundry ready and bagged. If for any reason employees have to bag laundry, the fee is $10 per bag and the bagging fee will be added to the overall fee.
Q – Is there a gas fee?
A – Regular laundry: Yes and no. There is only a gas fee charged if we find we need to return the laundry uncleaned/untouched for whatever reason. Bed bug laundry: $40 transport fee
Q – How far out will you travel to pick up laundry?
A – Our home base is in DC and Prince Georges County, MD. We pick up in the entire DC metro area up to 30 miles. We charge extra if we need to go beyond 30 miles. Yes, we do also pick up in the Baltimore area (primarily from businesses).
Q – Do you offer dry cleaning services?
A – Yes, via outsourcing to a trusted vendor. Laundry is completed in house.
Q – What types of payment do you accept?
A – (See below):
Clients: We take all major credit cards and the CC must be on file for us to pick up.
Nonprofit organizations: If you are part of a nonprofit, you may pay via credit card or check. Checks are due within 30 days of laundry completion.
For-profit companies (spas, restaurants, day care centers, gyms, etc.) – Payment is due within 72 hours of completed laundry service and we accept credit cards (our preference), PayPal and checks from established companies.
Q – How long does it take to get the laundry back?
A – It depends on several factors. However, 2 – 3 days and sometimes we surprise clients by getting their laundry back to them the very next day. Rush services incur additional charges.
Q – I have allergies. May I send my own detergent?
A – Of course you may. However, we do take special requests. If you alert us, we will do our best to accommodate any special needs. Typically we use a Free and Clear detergent for sensitive clients.
Q – What types of detergent do you use?
A – It varies. Pursil, Gain, Tide, specialty laundry detergent, and a Free & Clear variety for clients with allergies or smell sensitivities.
Q – Is the laundry brought back folded?
A – Yes, we fold all laundry and return it either in logo bags or clear bags.
Q – What time do you pick up laundry generally?
A – Generally between 10 am. and 5 pm.
Q – What happens if I have an issue regarding my laundry?
A – See our Disclaimer page