They are wonderful, accommodating to hectic schedule, reliable and most of all they care about their customers. Thumbs up and 5 stars to UpperCrust. I don’t know what we would do without them! Stacy O., Advanced G & H of Greater Washington, Vienna, VA
Q – What are your travel zones for laundry pick up?
A – Here is the break down by areas:
Washington, DC – We service all of Washington, DC
Maryland – We service all of Prince Georges and Montgomery Counties. We accept clients in Howard, Baltimore, Anne Arundel and sometimes Charles County, depending on miles.
Virginia – We accept clients in Arlington, Fairfax, Alexandria, Falls Church. We also accept Loudoun County clients along as they have a minimum of 50 pounds of laundry for pick up.
Q – May I drop my laundry off to you?
A – We are 100% pick up/drop off for client’s convenience. We pick up at the door and drop off at the door.
Q- What is the fee for regular laundry services?
A – $1.89 per pound for regular service and $3.00 per pound for bed bug and/or lice infestations.
Regarding dry cleaning, the clothing is priced per piece. Contact us for updated prices.
Q – Your dry cleaning prices are a little more expensive than the cleaner on my corner. Why is that?
A- We are picking up and dropping off to your door at your home or office — so yes, you may be paying a little more for the convenience.
Q – Do you offer air drying?
A – If you have a very small amount, we do. Note that we are set up for conventional drying. In cases where we air dry clothing, we charge $1 (additional) per item. So if your overall laundry bill comes up to $30, for example—and you have 5 items to be air dried, the fee will be $35. If your bill came to $65 and you have 7 items to be air dried, the charge will be $72 total. We prefer not to accept clothing for air drying.
Q – Do you offer pre-treatment of stains or ring around the collar?
A – Yes, but we charge extra for pre-treatment @ .50 per clothing item. Separate out the clothing you want to have pre treated. Note that even with pre-treatment, we cannot guarantee stain removal.
Q – How long does it take to get the laundry back?
A – It depends on several factors. On average, 2 days for laundry and 2 – 3 days for dry cleaning. Air drying entails an extra wait depending on material.
Q – How do you require the laundry to be packaged for pickup?
A – You can place the laundry in trash bags. We’ll return it in laundry bags and/or plastic bags. Please save and store the laundry bags. When you are ready to use us again, simply place your laundry in the laundry bags we provided.
GO HERE for details regarding packing up bed bug infested laundry.
Q – Will I need to be at home for pick up and/or drop off of my laundry or dry cleaning?
A – Generally, no. For example, if you have a porch, a doorman or any specified area where we can access the laundry, you would not need to be home for either pick up or drop off. Many of our clients are not at home.
Q – Physically disabled clients – What is your policy regarding stairs?
A – We have several clients who are physically disabled, elderly or fragile. Some of them live in apartment buildings without elevators. In such cases, we take the responsibility to retrieve and return the laundry directly from/to the client’s door. If a client is not disabled and live on a 2nd or 3rd floor walk up, we ask that they bring their laundry to the landing.
Q – Is there a pound or fee minimum?
A – What we have is a fee minimum. Our fee minimum is $25. Keep in mind that we are using gas, there is wear and tear on the vehicle and there is a person who is picking up and dropping off at the door. That’s a luxury! If you have at least 14 pounds of laundry, you will meet our $25 minimum. If you have less than that, we still will charge you our minimum. So if you send 1 or 2 or 5 pounds of laundry, we still will charge you $25. If you send one or 2 shirts, we will still charge you $25 minimum. If you send one glove, we will still charge you $25 minimum. I think you have the picture.
Regarding dry cleaning, there is a minimum of $25. This is due to travel and gas. So one pair of pants for example would not cover our travel costs. If you have both dry cleaning and laundry, you should have no problems meeting our minimum.
Q – Is there a gas or travel fee….or any other types of extra fees?
A – When we are handling bed bugs or lice $40 transport fee.
Regular clients, there is a fee if for any reason we must return the laundry unwashed. That fee is $25. In addition, if we are going outside of our regular travel zone (35 – 40 miles from base), there is an extra fee applied which ranges from $15+ depending on distance and/or tolls.
Q – Rush jobs (next day service)- Do you accept them?
A – We do not take on same day service. In the rare case that we have, the fee was $5.75 for same day services with a 20 pound minimum ($115 minimum).
We DO accept next day rush jobs when we have the time. We charge $2.50 per pound.
We cannot take on a bed bug case as a rush job unless the client has less than 90 pounds of laundry. We find that clients with bed bugs generally have several hundred pounds of laundry because understandably they are sending every stitch of clothing in their homes and for every family member. The job is generally enormous (because we also must fold the clothing) so bed bug cases require more time, not less. In the event we can take on such a case as a rush job, the fee is $4.00 per pound.
Q – What is your bed bug and/or lice policy?
A – Note that the fees differ for bed bug and lice accounts because more time is spent on washing the clothing. PRESS HERE for more details regarding our laundry services for bed bugs.
Q – What types of laundry won’t you accept?
A – We no longer accept pillows. They are almost impossible to dry. We’ve tried drying them for hours on end on high heat. We’ve tried sitting them out in the sun. They easily fall apart and are simply too difficult to dry so we won’t accept them.
We do not accept small mattresses such as baby mattresses or futons.
We also do not accept biohazard. No vomit, blood, or feces
Q – What types of payment do you accept?
A – We take all major credit cards. Our clients’ credit card details are kept on file. Our software system encrypts the card details for the safety of our clients.
Q – Another person or agency has agreed to take on my laundry bill and wants to put his/her credit card on my account. Is that okay?
A – Absolutely. That is not unusual. Have the person call us directly. We’ve had parents, siblings, sorority sisters, in-laws, gift givers, rental agents, landlords, non-profits, etc. pay for laundry for clients—either short term or long term. We don’t care who pays for it as long as the person calls us to okay having their credit card put on file.
Q – I have allergies. May I send my own detergent?
A – Of course you may. However, we do take special requests. If you alert us, we will do our best to accommodate any special needs.
Q – What types of detergent do you use?
A – It varies. We sometimes use a commercial grade detergent. We also have used Tide, Gain, Percil, Free and Clear and Dreft. Some clients are sensitive to smells, so we oftentimes will use odorless detergent unless clients request otherwise.
Q – Is the laundry brought back folded?
A – Yes, we fold all laundry, place it in either a plastic bag, laundry bag, or both. [Some clients send their own bags, which is fine with us]
Q – What time do you pick up laundry generally?
A – Between 10 am and 5 pm, generally.
Q – Do you match socks?
A – Some clients have literally hundreds of pairs of socks. There is a tremendous amount of time required to match them. With that in mind, we will match up to 20 pairs of socks and the balance of the socks will be put in a plastic bag and returned to the family unmatched.
Q – How do I get started?
A – You must have a profile on file. Simply fill in the form below and feel free to self schedule. Next, call us with your CC information and your laundry will be picked up. It’s that simple.
Q – Do I need to fill in the form below every time I need a laundry pick up?
A – No. But once you have filled in the form and have a profile, you may use the APP to self-schedule.
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